1. Where we deliver
New starter-card fulfilment is currently available to eligible addresses in India. Once a physical Love Card has entered the movement, the same card may later travel internationally through person-to-person handovers.
2. Price and payment
The starter Love Card itself costs ₹0. The approved standard Delivery & Handling charge is ₹399. For now, that charge is temporarily waived, so the current total payable is ₹0 and no payment gateway should open.
If paid mode is activated later, checkout will show the Card amount, Delivery & Handling and total before payment. Razorpay is the approved payment gateway, and a paid order will be confirmed only after payment is successfully verified on the server.
3. Order confirmation and preparation
A request is confirmed only after the applicable request or payment checks are complete. Once confirmed, a numbered Love Card may be allocated and prepared for fulfilment.
Tracking availability does not mean the card has been dispatched. We describe a card as dispatched only after it has actually been handed to the courier or fulfilment partner.
4. Tracking
Where courier tracking is available, we aim to add or send tracking within 24 to 48 business hours after the relevant confirmed fulfilment step. Courier scans and delivery estimates are controlled by the courier and can change after dispatch.
5. Changing or cancelling a request
If you entered the wrong delivery details, contact us as soon as possible at love@lovecureseverything.com. We may be able to correct or cancel a request before dispatch. Once a parcel has been handed to a courier, address changes or cancellation may no longer be possible.
6. Returned or undeliverable cards
If a parcel is returned to us or delivery fails, we will review the reason and contact the participant where needed. If a charge was actually collected for that order, the participant can choose, where applicable, between a full eligible refund and having the order resent correctly. If the current total was ₹0, there is no payment amount to refund, but we can still arrange an eligible redelivery.
7. Wrong, damaged or missing delivery
If you receive the wrong card, the card arrives materially damaged, or tracking shows a problem and the parcel does not reach you, contact us with the order number and a short description of the issue. We may ask for reasonable information needed to investigate the shipment, but participation in the movement never requires proof of kindness.
8. Refunds when paid mode is active
Where money has actually been collected and a refund is approved, we will normally initiate it back through the original payment method or the available provider process. Banking/payment-provider processing time is outside LCE's direct control. Your statutory consumer rights remain unaffected.
Duplicate or verified erroneous charges should be reported promptly. LCE will investigate against the order and payment records before resolving the payment or refund state.
9. No resale value
The starter Love Card is provided for participation in the movement. It is not intended for resale, speculation or commercial transfer.
10. Contact
For delivery, cancellation, return, refund or redelivery issues, email love@lovecureseverything.com. For unresolved complaints, see Grievance Redressal.