1. How to submit a grievance
Email love@lovecureseverything.com with the subject LCE Grievance.
Please include your name, the email used for My Love if relevant, the URL/order/Love number connected to the issue, a short description of what happened, and the outcome you are requesting.
Do not email passwords, authentication tokens, full payment-card details, government identity documents or unnecessary sensitive information. We will ask for additional information only if it is reasonably needed to investigate.
2. What you can report
You can report a privacy concern, unwanted public content, harassment or safety issue, intellectual-property concern, account-access problem, incorrect custody/handover issue, delivery failure, damaged or wrong card, duplicate or failed payment, refund/redelivery dispute, or another issue connected to LCE services.
3. Response approach
We aim to acknowledge a complete grievance within 24 hours and resolve it within 15 days where reasonably possible. Some privacy, safety, unlawful-content or payment issues may require faster action under applicable law; complex investigations may require additional information or provider/courier records.
Urgent public privacy or safety issues may be temporarily hidden while we investigate where that is appropriate and proportionate.
4. Content and privacy requests
If a public Act, holder name, Why Them or Story exposes personal information or creates a safety issue, include the exact public URL. Story withdrawal and applicable public-consent requests will be handled consistently with our Privacy Policy and Community Guidelines.
5. Delivery, payment and refund complaints
Please include the order number and a short explanation. The current starter-card total is ₹0. If the approved ₹399 Delivery & Handling paid mode is activated in the future, payment/refund complaints will also be checked against verified provider records. See Shipping & Refunds.
6. Review and escalation
If you believe the first response missed important information, reply to the same grievance thread and explain what should be reconsidered. Nothing in this process removes any external remedy or statutory right available to you under applicable law.
7. Grievance Officer details
Interim grievance contact: Love Cures Everything, operated by Freddie Business Solutions
Email: love@lovecureseverything.com
A named natural-person Grievance Officer and business/postal contact details will be published before full commercial launch where required by the platform's applicable legal classification. This page will be updated when those details are formally designated.